Frequently Asked Questions
Everything you need to know about your Intimo shopping experience.
How do I determine my correct size?
We provide a comprehensive size guide on each product page. Since intimate apparel fits vary by style, we recommend taking fresh measurements and comparing them to our charts for the perfect fit.
What is your return policy for intimate apparel?
For hygiene reasons, we only accept returns on items that are unworn, unwashed, and have all original tags and protective strips attached within 30 days of purchase.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days. Once your order is dispatched, you will receive a tracking number via email to monitor your delivery status.
Are your shipping packages discreet?
Yes, all Intimo orders are shipped in plain, unmarked packaging to ensure your privacy and the security of your purchase.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern 'Buy Now, Pay Later' options like Afterpay and Klarna.
How should I care for my Intimo garments?
To preserve the delicate fabrics and lace, we recommend hand washing in cold water with a gentle detergent and laying flat to dry. Avoid machine drying and harsh chemicals.