Returns & Exchanges
We want you to feel confident and comfortable in your Intimo selections; if your fit isn't perfect, we offer a 30-day window for easy returns and exchanges. Please ensure all items are unworn, unwashed, and retain their original tags and hygienic liners.
Initiate Your Request
Visit our online Returns Portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Place the items in their original packaging and include the printed return authorization slip inside the parcel.
Ship It Back
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.
Quality Inspection & Refund
Once our warehouse receives and inspects your items, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing